Frequently Asked Questions

Prepaid orders can be cancelled within 1 hour of placing the order. Email us at support@dkyindia.com with your order number – requests sent on Instagram, WhatsApp or by phone can’t be accepted. Approved refunds reach your original payment method in 7–8 working days.

COD orders can’t be cancelled once they have been dispatched.

Add all the products to your cart in the same order – the discount is applied automatically at checkout. We can’t add a free product to an order after it has been placed.

No, two offers can’t be combined on one order.

Each sale has its own Terms & Conditions, linked on the sale page, and they apply to products bought in that sale. For all other orders, our Return, Exchange & Cancellation Policy applies.

Yes. You can pay online or choose Cash on Delivery (COD) at checkout. Any COD charges are shown at checkout and are non-refundable.

We currently deliver across India.

Orders are usually shipped within 1 business day of confirmation. Orders placed on Sundays or public holidays are shipped the next business day.

After your order is shipped:

• Metro & Tier 1 cities: 2–5 business days
• Tier 2 cities: 3–7 business days
• Tier 3 cities: 4–10 business days

These are estimates and can vary with courier service, weather or holidays. See our Shipping Policy.

Once your order is dispatched, we send you the tracking details by SMS, email or WhatsApp. You can also track your order here.

Raise a request within 7 days of delivery on our Return / Exchange page. Our team reviews it within 24–48 hours, and a reverse pickup is arranged once it’s approved. Please pack the products in their original packaging.

The product must be unused, unwashed, in its original condition and packaging, with all tags attached, and free from stains, perfume, makeup or any signs of use.

Products bought during sale events or on special promotions can’t be exchanged or returned, unless that sale’s Terms & Conditions say otherwise.

Yes, a ₹99 pickup fee per order (not per product). This fee is non-refundable.

Refunds for returns are given as DKY Store Credit in your wallet – not to your bank account or original payment method. Shipping and COD charges are non-refundable. Store credit is non-refundable and non-transferable.

The reverse pickup usually takes 7–8 working days. Once the product reaches our warehouse and passes quality check, your new product is dispatched within 1–2 working days, and we share the tracking details.

If it costs more, you pay the difference online before we dispatch it. If it costs less, the difference is added to your store credit (for example, exchanging a ₹649 product for a ₹549 one gives you ₹100 store credit).

You can courier the product to us yourself and we’ll add an extra ₹100 store credit for it. Please use a courier with tracking. Our address is in the Return, Exchange & Cancellation Policy.

Email us right away at support@dkyindia.com with your order number and an unboxing video that shows the parcel being opened from its sealed condition. We’ll send a replacement, or store credit if the product is sold out.

Claims without an unboxing video may not be accepted.

Tap Size chart next to the sizes on any product page. The product photos also show which size the model is wearing.

Oversized tees have a roomier, relaxed fit. Regular fit tees sit closer to the body. Each product shows its fit above the name, and has its own size chart.

• Machine wash cold with similar colours, inside out
• Do not bleach
• Tumble dry low or line dry
• Iron on low heat if needed – never directly on prints